IPCC Dependencies
We have seen that IPCC is composed of a lot of elments but don’t forget that IPCC relies on other elements/subsystems as : Cisco Media Termination (CMT) : It is used to configure CMT dialog...
read moreACD Functionalities
As for the IVR , here are the functionalities that ACD can provide depending the licensed package: Basic call routing and queuing like conditional routing and agent selection. In other words , CSQ...
read moreIVR Functionalities
Here are the functionalities that IVR can provide depending the licensed version: Prompting and collecting DTMF input from callers Playing messages to callers Support for Auto-Attendant Real-time...
read moreIPCC Capabilities : Quick Definitions
Let’s review the three capabilities of the IPCC : Interactive Voice Response (IVR) : It is the opportunity to play recorded messages over the phones to users. IVR is then able to react to user...
read moreIPCC Components and Subsystems
Here are the elements which are composing the IPCC Express: CRS Engine : This the part which is executions applications under subsystems. It can be script execution, Cisco Agent Desktop...
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