IP Contact Center Express – IPCC Express : Quick Definition
IPCC Express is a contact center solution deployed in Cisco AVVID and IPT Telephony environments. It provides the following functions: Automatic Call Distribution (ACD) Interactive Voice Response...
read moreCUE Basic Integration with CME
Here are all the steps to perform if you want to integrate the CUE with the CME Create a SIP dial peer pointing to the CUE Module Configure the MWI On/Off extensions Configure the connectivity...
read moreCUE : Quick Definition
CUE is as the CME a small business voice mail solution that you can easily deploy on a router. Most of the time, CUE will reside on the same chassis than the CME but for some implementations, you...
read moreCME Integration with Cisco Unity
CME can be integrated with Cisco Unity, it is more or less as an integration with Call Manager except the fact that you must every setting in the CLI mode. Let’s see a kind of basic config: !...
read moreCME Voice Mail Support
CME is more or less the same as we have seen in the SRST implementation. But there is some other enhancements, so let’s see or recap the available mode: Cisco Unity Express Cisco Unity Analog...
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