Here are the functionalities that IVR can provide depending the licensed version:

  • Prompting and collecting DTMF input from callers
  • Playing messages to callers
  • Support for Auto-Attendant
  • Real-time notification (email and so on)
  • Basic XML document processing
  • HTTP triggers (events that could initiate an events)
  • Support for JAVA
  • Media Resource Control Protocol (MRCP) : needed to integrate ASR or TTS
  • Voice XML (VXML) 2.0 support for ASR, TTS and DTMF
  • Database integration
  • IVR port call record
  • Remote silent monitoring