Here are the functionalities that IVR can provide depending the licensed version:
- Prompting and collecting DTMF input from callers
- Playing messages to callers
- Support for Auto-Attendant
- Real-time notification (email and so on)
- Basic XML document processing
- HTTP triggers (events that could initiate an events)
- Support for JAVA
- Media Resource Control Protocol (MRCP) : needed to integrate ASR or TTS
- Voice XML (VXML) 2.0 support for ASR, TTS and DTMF
- Database integration
- IVR port call record
- Remote silent monitoring