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Certifications | Cisco Collaboration

SDI/SDL Call Manager Traces

For call processing under the CUCM , you can find 2 types of traces :

  • System Diagnostic Interface (SDI) : SDI informations are traces from services and logs from run-time event.
  • System Diagnostic Layer (SDL) : SDL informations are traces from services as CUCM , CTI Manager and it stores logs state transitions between the node.

Most of the time , SDI traces will be the traces where you can find all stimuli and all interesting call processing traces regarding your phones. With a little knowledge ,it is not very difficult to read these traces

SDL traces are the transition states between the nodes and they are used more by Cisco TAC

Route Plan Hierarchy

Just a little reminder to say that the logical decision to route a call  is based on the following order:

Route Pattern => Route List => Route Groups => Gateway .

But take also in mind that the configuration order is the reverse path.