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CUC | Cisco Collaboration

Call Manager/SCCP forward to Unity

When a call is forwarded by Call Manager to Unity, the following information are included:

  • The called party’s extension
  • The calling party’s extension or external phone number
  • The reason that the call was forwarded to Unity (Busy, No-Answer, Inconditional)

So with these information, Unity is able to route the call to the correct mailbox.