Voice Extensible Markup Language – VXML
VXML is a W3C standard that allows voice-based interaction between human-users and computers applications. VXML can be used for applications and systems such as Auto-Attendant, voicemail or IVR,...
read moreIPCC Speech Recognition
To activate the speech recognition on your IPCC server, you must use the following subsystem , a Media Resource Control Protocol (MRCP) Automated Speech Recognition (ASR) ( It is the client...
read moreIPCC Database Lookups
With the CRS Editor, you can configure your scripts and related applications to interact with the SQL DB. Here are the action that you can use within your script: DB Read : used to select a database...
read moreIPCC Troubleshooting
As in Call Manager, you can specify the level of traces that you want to enable but we will not cover this now. Let’s see the common issues. Most of the times , issues are due of a mistake...
read moreIPCC Configuration Steps
Here are some basic steps to perform the configuration of the IPCC: Configure the JTAPI subsystems (Subsystem>JTAPI) with the Call Manager IP address and username/password . Remind also that if...
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