IPCC Configuration Steps

by | Mar 8, 2010 | Lab, Non classé, UCCX, Written Theory | 0 comments

Here are some basic steps to perform the configuration of the IPCC:

  1. Configure the JTAPI subsystems (Subsystem>JTAPI) with the Call Manager IP address and username/password . Remind also that if you need redundancy , then you need to configure 2 users.
  2. Configure then a JTAPI call control group. This permits to CRS tocontrol CTI ports to answer calls and so on
  3. Be sure that everything is synchronized between CUCM/CTI Manager and CRS
  4. Configure the CMT which is reponsible of all the media involved
  5. Configure all others subsystems that you need (MRCP ASR, MRCP TTS, HTTP, database, email)
  6. Start the CRS engine
  7. Install and configure all your applications by using your scripts

Remember also that even if you have a redundant IPCC and CTI Manager, only 1 CTI Manager can be active during normal operations.