Here are a list of the different tools that you can use :
- CDR Analysis and Reporting tool (CAR) : is used to generate CDR reports and so on
- DBHelper : is used to fix SQL replication issue
- Dialed Number Analysis (DNA) : is used to analyze your dial plan
- Dick Tracy : is a catalyst troubleshooting tool
- Event viewer : Windows system tool to see application, system and security events
- Perfmon : Windows system tool to see and monitor counters in real-time
- Q931 Translator : it is a tool to decode Q931 messages of the ISDN/H323 stack
- Quality Report Tool (QRT viewer) : it is a reporting tool for quality purposes
- Real-Time Monitoring Tool : is an extended plugin which can view Call Manager Serviceability counters in real-time
- SDI Traces : CCM traces which provide detailed diagnostic information relative to call processing , registration,digit analysis, call flows and all protocols related and so on
- SDL traces : These are traces which are the transition levels between all nodes. It is essentially used by the tac
- SQL Enterprise Manager : it is the SQL console tool
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