UCCX – Edit script on Server => Refresh Application
Hi ,
Even if now you can edit and save directly your script in the right depository on the server ( a big advantage). It is still MANDATORY to refresh the script under the appadmin page.
UCCX – CSQ Service Level
CSQ Service Level
UCCX Contact Service Queue – CSQ
Another detail regarding the CSQ is that they are case sentive for your script applications. So double-check the name of your CSQ in your script. !
UCCX Agent Precision
Be careful , an UCCX agent can only belong to only 1 Resource Group but an UCCX agent can have multiple skills.
So depending your implemention, please consider first on how to define your agents properly before to assign them to a Resource Group or to skills.
UCCX Check / Reminder
Here are some stuff regarding the UCCX .
First of all , please check that under the menu Subsystems>Cisco Media , you have well CTI port defined. It is depending on your license.
For reminder , the JTAPI User is the user which will control the CTI Route Point and the CTI Ports ( Everything must be populated via the appadmin).
Jtapi User
The RmCM user is the user which must control the agent extension and the supervisors. Don’t forget also to define under your agent/supervisor agent the primary line and the IPCC extension.
RmCm User
Define then the Telephony Call Control Group that you will use to define the amount of CTI ports that you will use for your script/applications. Don’t forget to click on the Show More button in order to configure correctly your ports
Call Control Group Definition
In your application script , the Maximum Number of Sessions has to match the CTI port that you have defined in your call control group. If it is not the case, then you can encounter the conditions where you will hit the default script message so the message “Sorry we are experiencing ……”.
Script Application Definition
SNR – Side Effect
Hi ,
Take care to the fact that any change under Remote Destination Configuration will disable the Mobility. So in order to test it , don’t forget to enable it again if you need to test it .