Cisco Champions 2017

The first time that I heard about the Cisco Champions program, it was back late in November 2015. At that time, I saw the form to submit his application but probably with...
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Migration to collaboration.ksiazek.be

Hello, As announced last week, I'm in the process of the migration of my old blog http://ccievoice.ksiazek.be to the new portal here ( https://collaboration.ksiazek.be)....
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SparkBoard Announcements #LeaveYourMark

Yesterday , it was a Cisco Live Broadcast Event where Rowan has introduced the new product SparkBoard and this is completing the Spark product with whiteboard and still...
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New Things are coming on 🙂

Ok back on trail in 2017 , I really need to revamp my blog 🙂 . This is why I will try to jump again on the blog and begin to publish more things in regards with the...
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UCCX Contact Service Queue – CSQ

Another detail regarding the CSQ is that they are case sentive for your script applications. So double-check the name of your CSQ in your script. !

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UCCX Agent Precision

Be careful , an UCCX agent can only belong to only 1 Resource Group but an UCCX agent can have multiple skills. So depending your implemention, please consider first on how to define your agents...

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UCCX Check / Reminder

Here are some stuff regarding the UCCX . First of all , please check that under the menu Subsystems>Cisco Media , you have well CTI port defined. It is depending on your license. For reminder ,...

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Another amazing blog

Hi all , You can also find interesting information on the blog of a friend of mine. So don’t hesitate to check it and enjoy it also : Mijan’s...

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The Minimum MGCP configuration

Here is a basic stuff to implement the mgcp config ! ccm-manager fallback-mgcp ccm-manager redundant-host 172.17.123.201 ccm-manager mgcp ccm-manager music-on-hold ccm-manager config server...

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