UCCX Contact Service Queue – CSQ
Another detail regarding the CSQ is that they are case sentive for your script applications. So double-check the name of your CSQ in your script. !
read moreUCCX Agent Precision
Be careful , an UCCX agent can only belong to only 1 Resource Group but an UCCX agent can have multiple skills. So depending your implemention, please consider first on how to define your agents...
read moreUCCX Check / Reminder
Here are some stuff regarding the UCCX . First of all , please check that under the menu Subsystems>Cisco Media , you have well CTI port defined. It is depending on your license. For reminder ,...
read moreAnother amazing blog
Hi all , You can also find interesting information on the blog of a friend of mine. So don’t hesitate to check it and enjoy it also : Mijan’s...
read moreThe Minimum MGCP configuration
Here is a basic stuff to implement the mgcp config ! ccm-manager fallback-mgcp ccm-manager redundant-host 172.17.123.201 ccm-manager mgcp ccm-manager music-on-hold ccm-manager config server...
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