I am New Member, i am working on Voice Project with Call Manager Express(very new for me) , I have lot of queries can someone guide me through it
1)I have 2 Cisco 2951 routers can they have HA(publisher,subscriber) like Call Manager ?
A)Cisco 2951 rtr with CME:-8.6 and CUE:-8.6
2)I have Call Center set up which i need to Implement wherein all users will get call via Toll Free Number but the users wont have DID numbers as extensioni have 2 PRI and both should be active and by pressing 9(TATA PRI) and 0(REL PRI) how to configure this set up
3)How the users will make outbound call and take board line number
4)I need to configure common mailbox if the agents are busy customer can leave Voice mail for them ?(I JUST HAVE 6 PORTS IN WHICH IVR AND MAIL BOXES SHOULD WORK)
Can somebody help me with configuration ? or any notes
Thanks in Advance for help,