{"id":821,"date":"2010-04-17T11:12:10","date_gmt":"2010-04-17T10:12:10","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=821"},"modified":"2025-01-11T18:28:01","modified_gmt":"2025-01-11T17:28:01","slug":"uccx-agent-precision","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=821","title":{"rendered":"UCCX Agent Precision"},"content":{"rendered":"<p>Be careful , an UCCX agent can only belong to only 1 Resource Group but an UCCX agent can have multiple skills.<\/p>\n<p>So depending your implemention, please consider first on how to define your agents properly before to assign them to a Resource Group or to skills.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Be careful , an UCCX agent can only belong to only 1 Resource Group but an UCCX agent can have multiple skills. So depending your implemention, please consider first on how to define your agents properly before to assign them to a Resource Group or to skills.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[62,1,22],"tags":[323,61,23],"class_list":["post-821","post","type-post","status-publish","format-standard","hentry","category-lab","category-non-classe","category-uccx","tag-agent","tag-ccie-voice-lab","tag-uccx"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=821"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/821\/revisions"}],"predecessor-version":[{"id":4334,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/821\/revisions\/4334"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}