{"id":719,"date":"2010-03-08T23:33:34","date_gmt":"2010-03-08T22:33:34","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=719"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ipcc-troubleshooting","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=719","title":{"rendered":"IPCC Troubleshooting"},"content":{"rendered":"<p>As in Call Manager, you can specify the level of traces that you want to enable but we will not cover this now. Let&#8217;s see the common issues.<\/p>\n<p>Most of the times , issues are due of a mistake with the JTAPI. You can find easily the root cause with the Control Center as it will give you a status of the engine. Then with these status, you can see in which direction you have to go.<\/p>\n<blockquote>\n<ul>\n<li>In-Service : Indicates a full operational mode (all CTI ports, CTI route points and associated applications are successfully initialized)<\/li>\n<li>Initializing : Indicates that the subsystem is initializing the CTI route points, ports and associated applications<\/li>\n<li>Partial Service : Indicates that the JTAPI subsystem was unable to initialize one or more CTI route points or ports. Most of the time, it is due to a misconfiguration, so check that route points\/ports exist , are correctly configured and associated with the JTAPI on Call Manager<\/li>\n<li>Out-Of-Service : Indicates that none of the CTI route points and ports were correctly initialized. It can occur for a number of reasons as follows:<\/li>\n<blockquote>\n<ul>\n<li>JTAPI Provider on Call Manager down<\/li>\n<li>No CTI ports or route points configured<\/li>\n<li>Username\/password incorrect<\/li>\n<li>CRS is unable to resolve the Call Manager&#8217;s DNS name<\/li>\n<li>No connectivity between the CRS and Call Manager<\/li>\n<\/ul>\n<\/blockquote>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>As in Call Manager, you can specify the level of traces that you want to enable but we will not cover this now. Let&#8217;s see the common issues. Most of the times , issues are due of a mistake with the JTAPI. You can find easily the root cause with the Control Center as it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[62,1,22,33],"tags":[61,59,256,169],"class_list":["post-719","post","type-post","status-publish","format-standard","hentry","category-lab","category-non-classe","category-uccx","category-written-theory","tag-ccie-voice-lab","tag-ccie-voice-written","tag-ipcc","tag-jtapi"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=719"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/719\/revisions"}],"predecessor-version":[{"id":4371,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/719\/revisions\/4371"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}