{"id":714,"date":"2010-03-08T23:04:01","date_gmt":"2010-03-08T22:04:01","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=714"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ipcc-dependencies","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=714","title":{"rendered":"IPCC Dependencies"},"content":{"rendered":"<p>We have seen that IPCC is composed of a lot of elments\u00a0 but don&#8217;t forget that IPCC relies on other elements\/subsystems as :<\/p>\n<blockquote>\n<ul>\n<li>Cisco Media Termination (CMT) : It is used to configure CMT dialog groups (pools of channels) that handle prompt\/response -based DTMF interactions with the callers<\/li>\n<li>Core Real time Reporting (CRTR) : It provides information and statistics for contacts, sessions and applications<\/li>\n<li>Database : allows connections between the CRS server and IPCC Databases and provide ODBC support<\/li>\n<li>Email : allows the CRS engine to send mails<\/li>\n<li>Enterprise server : transfers data required fro CAD pop-up<\/li>\n<li>HTTP : allows the CRS engine to respond to http requests<\/li>\n<li>MCRP ASR : allows scripts to use voice inputs in addition to DTMF inputs<\/li>\n<li>MRCP TTS : provides text-to-speech<\/li>\n<li>Resource Manager &#8211; Contact Manager (RmCm) : allows the monitoring of agents phones , routing\/queuing of calls,control of agent states and management of historical reporting<\/li>\n<li>Voice Browser : manages the voice browser available only with Nuance ASR activated<\/li>\n<li>CRS Voip : allows remote recording and monitoring<\/li>\n<li>JTAPI : ensures communication between the CRS engine and the Call Manager\/ CTI Manager<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>We have seen that IPCC is composed of a lot of elments\u00a0 but don&#8217;t forget that IPCC relies on other elements\/subsystems as : Cisco Media Termination (CMT) : It is used to configure CMT dialog groups (pools of channels) that handle prompt\/response -based DTMF interactions with the callers Core Real time Reporting (CRTR) : It [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1,22,33],"tags":[59,264,265,256,169,266,267],"class_list":["post-714","post","type-post","status-publish","format-standard","hentry","category-non-classe","category-uccx","category-written-theory","tag-ccie-voice-written","tag-cmt","tag-crtr","tag-ipcc","tag-jtapi","tag-mcrp","tag-rmcm"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=714"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/714\/revisions"}],"predecessor-version":[{"id":4373,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/714\/revisions\/4373"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=714"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=714"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}