{"id":708,"date":"2010-03-08T22:13:51","date_gmt":"2010-03-08T21:13:51","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=708"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ivr-functionalities","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=708","title":{"rendered":"IVR Functionalities"},"content":{"rendered":"<p>Here are the functionalities that IVR can provide depending the licensed version:<\/p>\n<blockquote>\n<ul>\n<li>Prompting and collecting DTMF input from callers<\/li>\n<li>Playing messages to callers<\/li>\n<li>Support for Auto-Attendant<\/li>\n<li>Real-time notification (email and so on)<\/li>\n<li>Basic XML document processing<\/li>\n<li>HTTP triggers (events that could initiate an events)<\/li>\n<li>Support for JAVA<\/li>\n<li>Media Resource Control Protocol (MRCP) : needed to integrate ASR or TTS<\/li>\n<li>Voice XML (VXML) 2.0 support for ASR, TTS and DTMF<\/li>\n<li>Database integration<\/li>\n<li>IVR port call record<\/li>\n<li>Remote silent monitoring<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Here are the functionalities that IVR can provide depending the licensed version: Prompting and collecting DTMF input from callers Playing messages to callers Support for Auto-Attendant Real-time notification (email and so on) Basic XML document processing HTTP triggers (events that could initiate an events) Support for JAVA Media Resource Control Protocol (MRCP) : needed to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1,22,33],"tags":[59,256,257],"class_list":["post-708","post","type-post","status-publish","format-standard","hentry","category-non-classe","category-uccx","category-written-theory","tag-ccie-voice-written","tag-ipcc","tag-ivr"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=708"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/708\/revisions"}],"predecessor-version":[{"id":4375,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/708\/revisions\/4375"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}