{"id":706,"date":"2010-03-08T22:06:09","date_gmt":"2010-03-08T21:06:09","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=706"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ipcc-capabilities-quick-definitions","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=706","title":{"rendered":"IPCC Capabilities : Quick Definitions"},"content":{"rendered":"<p>Let&#8217;s review the three capabilities of the IPCC :<\/p>\n<blockquote>\n<ul>\n<li>Interactive Voice Response (IVR) : It is the opportunity to play recorded messages over the phones to users. IVR is then able to react to user input like spoken input or DTMF tones.<\/li>\n<li>Automatic Call Distribution (ACD) : It is the ability to provide automatic call routing for incoming calls and the opportunity to send these calls to agents based on their availability or how long they have been idle.<\/li>\n<li>Computer Telephony Integration (CTI) : It is the opportunity to provide screen pop to agent desktops during call transfer. these call information provided via the pop-up can be the number dialed, th ANI , information inputs and so on. CTI is also able to interact with windows applications.<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s review the three capabilities of the IPCC : Interactive Voice Response (IVR) : It is the opportunity to play recorded messages over the phones to users. IVR is then able to react to user input like spoken input or DTMF tones. Automatic Call Distribution (ACD) : It is the ability to provide automatic call [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1,22,33],"tags":[254,59,171,256,257],"class_list":["post-706","post","type-post","status-publish","format-standard","hentry","category-non-classe","category-uccx","category-written-theory","tag-acd","tag-ccie-voice-written","tag-cti","tag-ipcc","tag-ivr"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=706"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/706\/revisions"}],"predecessor-version":[{"id":4376,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/706\/revisions\/4376"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}