{"id":704,"date":"2010-03-08T21:37:08","date_gmt":"2010-03-08T20:37:08","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=704"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ipcc-components-and-subsystems","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=704","title":{"rendered":"IPCC Components and Subsystems"},"content":{"rendered":"<p>Here are the elements which are composing the IPCC Express:<\/p>\n<blockquote>\n<ul>\n<li>CRS Engine : This the part which is executions applications under subsystems. It can be script execution, Cisco Agent Desktop communication, Call Manager\/CTI Manager JTAPI communication and CRS Administration interface. The CRS engine is dealing with all &#8220;communications&#8221; side applications.<\/li>\n<li>Database: There are 4 databases composing the whole datastore. These are the following<\/li>\n<blockquote>\n<ul>\n<li>Configuration Data Store (CDS) : it is the database where you store all informations regarding the resources (agents), resource groups, skills, team and CSQs.<\/li>\n<li>Repository Data Store (RDS) : it stores all prompts, grammars and documents.<\/li>\n<li>Agent Data Store (ADS) : It stores all logs, statistics and poiters to recording in regard with agents.<\/li>\n<li>Historical Data Store (HDS) : It is the database where you put all CDR record regarding the IPCC application.<\/li>\n<\/ul>\n<\/blockquote>\n<li>Recording : It is the subpart which allows agent calls to be recorded<\/li>\n<li>Monitoring : It is the subpart which allows supervisor to monitor agents.<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Here are the elements which are composing the IPCC Express: CRS Engine : This the part which is executions applications under subsystems. It can be script execution, Cisco Agent Desktop communication, Call Manager\/CTI Manager JTAPI communication and CRS Administration interface. The CRS engine is dealing with all &#8220;communications&#8221; side applications. Database: There are 4 databases [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1,22,33],"tags":[258,59,259,260,261,256,98,262,263],"class_list":["post-704","post","type-post","status-publish","format-standard","hentry","category-non-classe","category-uccx","category-written-theory","tag-ads","tag-ccie-voice-written","tag-cds","tag-crs-engine","tag-hds","tag-ipcc","tag-monitoring","tag-rds","tag-recording"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=704"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/704\/revisions"}],"predecessor-version":[{"id":4377,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/704\/revisions\/4377"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=704"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}