{"id":701,"date":"2010-03-08T21:31:40","date_gmt":"2010-03-08T20:31:40","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=701"},"modified":"2025-01-11T18:28:02","modified_gmt":"2025-01-11T17:28:02","slug":"ip-contact-center-express-ipcc-express-quick-definition","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=701","title":{"rendered":"IP Contact Center Express &#8211; IPCC Express : Quick Definition"},"content":{"rendered":"<p>IPCC Express is a contact center solution deployed in Cisco AVVID and IPT Telephony environments. It provides the following functions:<\/p>\n<blockquote>\n<ul>\n<li>Automatic Call Distribution (ACD)<\/li>\n<li>Interactive Voice Response (IVR)<\/li>\n<li>Computer Telephony Integration (CTI)<\/li>\n<\/ul>\n<\/blockquote>\n<p>IPCC Express is a part of the Cisco Customer Response Solution (CRS) platform.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IPCC Express is a contact center solution deployed in Cisco AVVID and IPT Telephony environments. It provides the following functions: Automatic Call Distribution (ACD) Interactive Voice Response (IVR) Computer Telephony Integration (CTI) IPCC Express is a part of the Cisco Customer Response Solution (CRS) platform.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1,22,33],"tags":[254,59,255,171,256,257],"class_list":["post-701","post","type-post","status-publish","format-standard","hentry","category-non-classe","category-uccx","category-written-theory","tag-acd","tag-ccie-voice-written","tag-crs","tag-cti","tag-ipcc","tag-ivr"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=701"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/701\/revisions"}],"predecessor-version":[{"id":4378,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/701\/revisions\/4378"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}