{"id":566,"date":"2010-03-04T21:35:00","date_gmt":"2010-03-04T20:35:00","guid":{"rendered":"http:\/\/ccievoice.ksiazek.be\/?p=566"},"modified":"2025-01-11T18:28:04","modified_gmt":"2025-01-11T17:28:04","slug":"ringback-issues","status":"publish","type":"post","link":"https:\/\/collaboration.ksiazek.be\/?p=566","title":{"rendered":"Ringback issues"},"content":{"rendered":"<p>When you are working with H323 configurations, you can experience teh following ringtones issues , let&#8217;s see these issues and how to fix it quickly:<\/p>\n<blockquote>\n<ul>\n<li>No Ringback tone on an IP Phone when calling a destination in the PSTN : This comes from a mistmatch between the Call Manager and the PSTN. It can be fixed with the following command <em><strong><span style=\"color: #ff0000;\">progress_ind alert enable 8<\/span><\/strong><\/em> under the POTS dial-peer.<\/li>\n<li>No Ringback tone on a phone in the PSTN when calling an IP Phone: The problem is more similar with the previous one but it differs because it is coming from the other side as this time , the setup message received from the PSTN did not include a progress indicator (PI=0). Indeed, the gateway assumes the network is an ISDN end-to-end network so normally the tone must be handled by the PSTN but it is not an end-to-end call , this is why you have to update again the progress-indicator with the command <em><strong><span style=\"color: #ff0000;\">progress_ind setup enable 3<\/span><\/strong><\/em> which is setting the tone in-band.<\/li>\n<li>No Ringback tone from the PSTN Phone which is forwarded from an IP Phone to another IP Phone : in this case, the issue is caused by the fact that the voice gateway is tearing down logical channel when you are transferring the call , so Audio is not sent. To fix this , you need then to change a parameter under the Call Manager setting <strong><span style=\"color: #ff0000;\">ToSendH225UserInfoMsg<\/span><\/strong> and put it to <span style=\"text-decoration: underline;\"><em><strong>True<\/strong><\/em><\/span><\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>When you are working with H323 configurations, you can experience teh following ringtones issues , let&#8217;s see these issues and how to fix it quickly: No Ringback tone on an IP Phone when calling a destination in the PSTN : This comes from a mistmatch between the Call Manager and the PSTN. It can be [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[15,28,30,62,1,33],"tags":[59,16,29,186,187],"class_list":["post-566","post","type-post","status-publish","format-standard","hentry","category-cucm","category-h323","category-ios","category-lab","category-non-classe","category-written-theory","tag-ccie-voice-written","tag-cucm","tag-h323","tag-progress-indicator","tag-ringback"],"_links":{"self":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=566"}],"version-history":[{"count":1,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/566\/revisions"}],"predecessor-version":[{"id":4423,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=\/wp\/v2\/posts\/566\/revisions\/4423"}],"wp:attachment":[{"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaboration.ksiazek.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}