Cisco Champions 2017

The first time that I heard about the Cisco Champions program, it was back late in November 2015. At that time, I saw the form to submit his application but probably with...
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Migration to collaboration.ksiazek.be

Hello, As announced last week, I'm in the process of the migration of my old blog http://ccievoice.ksiazek.be to the new portal here ( https://collaboration.ksiazek.be)....
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SparkBoard Announcements #LeaveYourMark

Yesterday , it was a Cisco Live Broadcast Event where Rowan has introduced the new product SparkBoard and this is completing the Spark product with whiteboard and still...
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New Things are coming on 🙂

Ok back on trail in 2017 , I really need to revamp my blog 🙂 . This is why I will try to jump again on the blog and begin to publish more things in regards with the...
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IPCC Dependencies

We have seen that IPCC is composed of a lot of elments  but don’t forget that IPCC relies on other elements/subsystems as : Cisco Media Termination (CMT) : It is used to configure CMT dialog...

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ACD Functionalities

As for the IVR , here are the functionalities that ACD can provide depending the licensed package: Basic call routing and queuing like conditional routing and agent selection. In other words , CSQ...

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IVR Functionalities

Here are the functionalities that IVR can provide depending the licensed version: Prompting and collecting DTMF input from callers Playing messages to callers Support for Auto-Attendant Real-time...

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IPCC Capabilities : Quick Definitions

Let’s review the three capabilities of the IPCC : Interactive Voice Response (IVR) : It is the opportunity to play recorded messages over the phones to users. IVR is then able to react to user...

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IPCC Components and Subsystems

Here are the elements which are composing the IPCC Express: CRS Engine : This the part which is executions applications under subsystems. It can be script execution, Cisco Agent Desktop...

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